The Crisis Readiness Group

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  • Terms of Service

    Last updated May 18, 2026

    AGREEMENT TO OUR LEGAL TERMS

    We are Crisis Readiness Group LLC (“Company,” “we,” “us,” “our“), a company registered in Washington, United States at 2101 174th St NE, KK105, Marysville, WA 98271.

    We operate the website https://crisisreadinessgroup.com (the “Site“), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms“) (collectively, the “Services“).

    You can contact us by phone at 503-443-9161, email at crisisreadinessgroup@gmail.com, or by mail to 2101 174th St, KK105, NE, Marysville, WA 98271, United States.

    These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you“), and Crisis Readiness Group LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

    Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the “Last updated” date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

    We recommend that you print a copy of these Legal Terms for your records.

    TABLE OF CONTENTS

    1. OUR SERVICES

    2. INTELLECTUAL PROPERTY RIGHTS

    3. USER REPRESENTATIONS

    4. PRODUCTS

    5. PURCHASES AND PAYMENT

    6. SUBSCRIPTIONS

    7. REFUNDS POLICY

    8. PROHIBITED ACTIVITIES

    9. USER GENERATED CONTRIBUTIONS

    10. CONTRIBUTION LICENSE

    11. THIRD-PARTY WEBSITES AND CONTENT

    12. SERVICES MANAGEMENT

    13. PRIVACY POLICY

    14. TERM AND TERMINATION

    15. MODIFICATIONS AND INTERRUPTIONS

    16. GOVERNING LAW

    17. DISPUTE RESOLUTION

    18. CORRECTIONS

    19. DISCLAIMER

    20. LIMITATIONS OF LIABILITY

    21. INDEMNIFICATION

    22. USER DATA

    23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

    24. CALIFORNIA USERS AND RESIDENTS

    25. MISCELLANEOUS

    26. CONTACT US

    1. OUR SERVICES

    The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

    The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

    2. INTELLECTUAL PROPERTY RIGHTS

    Our intellectual property

    We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

    Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

    The Content and Marks are provided in or through the Services “AS IS” for your personal, non-commercial use or internal business purpose only.

    Your use of our Services

    Subject to your compliance with these Legal Terms, including the “PROHIBITED ACTIVITIES“ section below, we grant you a non-exclusive, non-transferable, revocable license to:

    • access the Services; and
    • download or print a copy of any portion of the Content to which you have properly gained access,

    solely for your personal, non-commercial use or internal business purpose.

    Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

    If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: crisisreadinessgroup@gmail.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

    We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

    Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

    Your submissions

    Please review this section and the “PROHIBITED ACTIVITIES“ section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

    Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

    You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:

    • confirm that you have read and agree with our “PROHIBITED ACTIVITIES“ and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
    • to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
    • warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
    • warrant and represent that your Submissions do not constitute confidential information.

    You are solely responsible for your Submissions

     and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

    3. USER REPRESENTATIONS

    By using the Services, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Legal Terms; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Services for any illegal or unauthorized purpose; and (5) your use of the Services will not violate any applicable law or regulation.

    If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

    4. PRODUCTS

    All products are subject to availability

    . We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

    5. PURCHASES AND PAYMENT

    We accept the following forms of payment:

    –  Visa

    –  Mastercard

    –  American Express

    –  Discover

    –  Check

    –  ACH Bank Transfer

    You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

    You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

    We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

    6. SUBSCRIPTIONS

    Billing and Renewal

    Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services.

    Cancellation

    You can cancel your subscription at any time by contacting us using the contact information provided below.

    Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at crisisreadinessgroup@gmail.com.

    Fee Changes

    We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

    7. REFUNDS POLICY

    All sales are final and no refund will be issued.

    8. PROHIBITED ACTIVITIES

    You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

    As a user of the Services, you agree not to:

    • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
    • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
    • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
    • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
    • Use any information obtained from the Services in order to harass, abuse, or harm another person.
    • Make improper use of our support services or submit false reports of abuse or misconduct.
    • Use the Services in a manner inconsistent with any applicable laws or regulations.
    • Engage in unauthorized framing of or linking to the Services.
    • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
    • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
    • Delete the copyright or other proprietary rights notice from any Content.
    • Attempt to impersonate another user or person or use the username of another user.
    • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
    • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
    • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
    • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
    • Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
    • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
    • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
    • Use a buying agent or purchasing agent to make purchases on the Services.
    • Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
    • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
    • Use the Services to advertise or offer to sell goods and services.
    • Sell or otherwise transfer your profile.

    9. USER GENERATED CONTRIBUTIONS

    The Services does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Services’ Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:

    • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
    • You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
    • You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
    • Your Contributions are not false, inaccurate, or misleading.
    • Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
    • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
    • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
    • Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
    • Your Contributions do not violate any applicable law, regulation, or rule.
    • Your Contributions do not violate the privacy or publicity rights of any third party.
    • Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
    • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
    • Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

    Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

    10. CONTRIBUTION LICENSE

    You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

    By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

    We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

    11. THIRD-PARTY WEBSITES AND CONTENT

    The Services may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

    12. SERVICES MANAGEMENT

    We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

    13. PRIVACY POLICY

    We care about data privacy and security. Please review our Privacy Policy: https://crisisreadinessgroup.com/2026/05/17/privacy-policy/. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

    14. TERM AND TERMINATION

    These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

    If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

    15. MODIFICATIONS AND INTERRUPTIONS

    We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

    We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

    16. GOVERNING LAW

    These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Washington applicable to agreements made and to be entirely performed within the State of Washington, without regard to its conflict of law principles.

    17. DISPUTE RESOLUTION

    Informal Negotiations

    To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

    Binding Arbitration

    If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the American Arbitration Association (AAA) website. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Snohomish, Washington. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

    If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the 

    state and federal courts

     located inSnohomish

    , Washington

    , and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.

    In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

    Restrictions

    The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to 

    utilize

     class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

    Exceptions to Informal Negotiations and Arbitration

    The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or 

    unauthorized

     use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

    18. CORRECTIONS

    There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

    19. DISCLAIMER

    THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

    20. LIMITATIONS OF LIABILITY

    IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE six (6) mONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

    21. INDEMNIFICATION

    You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

    22. USER DATA

    We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

    23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

    Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

    24. CALIFORNIA USERS AND RESIDENTS

    If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

    25. MISCELLANEOUS

    These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

    26. CONTACT US

    In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

    Crisis Readiness Group LLC

    2101 174th St NE, KK105

    Marysville, WA 98271

    United States

    Phone: 503-443-9161

    crisisreadinessgroup@gmail.com

  • Privacy policy

    Last updated May 18, 2026

    This Privacy Notice for Crisis Readiness Group LLC (“we,” “us,” or “our“), describes how and why we might access, collect, store, use, and/or share (“process“) your personal information when you use our services (“Services“), including when you:

    • Visit our website at crisisreadinessgroup.com or any website of ours that links to this Privacy Notice
    • Engage with us in other related ways, including any marketing or events

    Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at crisisreadinessgroup@gmail.com.

    SUMMARY OF KEY POINTS

    This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

    What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

    Do we process any sensitive personal information? Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

    Do we collect any information from third parties? We do not collect any information from third parties.

    How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

    In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

    How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

    What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

    How do you exercise your rights? The easiest way to exercise your rights is by visiting crisisreadinessgroup.com/contact, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

    Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

    TABLE OF CONTENTS

    1. WHAT INFORMATION DO WE COLLECT?

    2. HOW DO WE PROCESS YOUR INFORMATION?

    3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

    4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

    5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

    6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

    7. HOW LONG DO WE KEEP YOUR INFORMATION?

    8. HOW DO WE KEEP YOUR INFORMATION SAFE?

    9. DO WE COLLECT INFORMATION FROM MINORS?

    10. WHAT ARE YOUR PRIVACY RIGHTS?

    11. CONTROLS FOR DO-NOT-TRACK FEATURES

    12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

    13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

    14. DO WE MAKE UPDATES TO THIS NOTICE?

    15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

    16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

    1. WHAT INFORMATION DO WE COLLECT?

    Personal information you disclose to usIn Short: We collect personal information that you provide to us.

    We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

    Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

    • names
    • email addresses

    Sensitive Information. We do not process sensitive information.

    All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

    Information automatically collected

    In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

    We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

    Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: crisisreadinessgroup.com/cookies.

    The information we collect includes:

    • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
    • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
    • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

    Google API

    Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

    2. HOW DO WE PROCESS YOUR INFORMATION?

    In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent.

    We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

    • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
    • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
    • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
    • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
    • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
    • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?“ below.
    • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more. For more information see our Cookie Notice: crisisreadinessgroup.com/cookies.
    • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
    • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
    • To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

    3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

    In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

    If you are located in the EU or UK, this section applies to you.

    The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

    • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
    • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
    • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
    • Send users information about special offers and discounts on our products and services
    • Develop and display personalized and relevant advertising content for our users
    • Analyze how our Services are used so we can improve them to engage and retain users
    • Support our marketing activities
    • Understand how our users use our products and services so we can improve user experience
    • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
    • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

    If you are located in Canada, this section applies to you.

    We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

    In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

    • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
    • For investigations and fraud detection and prevention
    • For business transactions provided certain conditions are met
    • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
    • For identifying injured, ill, or deceased persons and communicating with next of kin
    • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
    • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
    • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
    • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
    • If the collection is solely for journalistic, artistic, or literary purposes
    • If the information is publicly available and is specified by the regulations
    • We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments

    4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

    In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

    Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties“) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

    The categories of third parties we may share personal information with are as follows:

    • Ad Networks
    • Data Analytics Services
    • Payment Processors
    • Performance Monitoring Tools
    • Retargeting Platforms
    • Sales & Marketing Tools

    We also may need to share your personal information in the following situations:

    • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
    • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
    • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

    5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

    In Short: We may use cookies and other tracking technologies to collect and store your information.

    We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

    We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

    To the extent these online tracking technologies are deemed to be a “sale”/”sharing” (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section “DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?“

    Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: crisisreadinessgroup.com/cookies.

    Google Analytics

    We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Remarketing with Google Analytics, Google Display Network Impressions Reporting and Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

    6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

    In Short: We may transfer, store, and process your information in countries other than your own.

    Our servers are located in the United States

    . Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“ above), including facilities in the United States, and other countries.

    If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.

    European Commission’s Standard Contractual Clauses:

    We have implemented measures to protect your personal information, including by using the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

    7. HOW LONG DO WE KEEP YOUR INFORMATION?

    In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

    We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

    When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

    8. HOW DO WE KEEP YOUR INFORMATION SAFE?

    In Short: We aim to protect your personal information through a system of organizational and technical security measures.

    We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

    9. DO WE COLLECT INFORMATION FROM MINORS?

    In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.

    We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at crisisreadinessgroup@gmail.com.

    10. WHAT ARE YOUR PRIVACY RIGHTS?

    In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

    In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“ below.

    We will consider and act upon any request in accordance with applicable data protection laws.

    If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

    If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

    Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“ below.

    However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

    Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“ below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

    Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: crisisreadinessgroup.com/cookies.

    If you have questions or comments about your privacy rights, you may email us at crisisreadinessgroup@gmail.com.

    11. CONTROLS FOR DO-NOT-TRACK FEATURES

    Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

    California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

    12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

    In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.Categories of Personal Information We CollectThe table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section “WHAT INFORMATION DO WE COLLECT?“

    CategoryExamplesCollected
    A. IdentifiersContact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account nameNO
    B. Personal information as defined in the California Customer Records statuteName, contact information, education, employment, employment history, and financial informationNO
    C. Protected classification characteristics under state or federal lawGender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic dataNO
    D. Commercial informationTransaction information, purchase history, financial details, and payment informationNO
    E. Biometric informationFingerprints and voiceprintsNO
    F. Internet or other similar network activityBrowsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisementsNO
    G. Geolocation dataDevice locationNO
    H. Audio, electronic, sensory, or similar informationImages and audio, video or call recordings created in connection with our business activitiesNO
    I. Professional or employment-related informationBusiness contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with usNO
    J. Education InformationStudent records and directory informationNO
    K. Inferences drawn from collected personal informationInferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristicsNO
    L. Sensitive personal InformationNO

    We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

    • Receiving help through our customer support channels;
    • Participation in customer surveys or contests; and
    • Facilitation in the delivery of our Services and to respond to your inquiries.

    Sources of Personal Information

    Learn more about the sources of personal information we collect in “WHAT INFORMATION DO WE COLLECT?“How We Use and Share Personal InformationLearn more about how we use your personal information in the section, “HOW DO WE PROCESS YOUR INFORMATION?“

    We collect and share your personal information through:

    • Targeting cookies/Marketing cookies
    • Beacons/Pixels/Tags

    Will your information be shared with anyone else?

    We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“

    We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

    We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

    The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“

    We have sold or shared the following categories of personal information to third parties in the preceding twelve (12) months:

    The categories of third parties to whom we sold personal information are:

    The categories of third parties to whom we shared personal information with are:

    • Ad Networks
    • Data Analytics Services
    • Retargeting Platforms

    Your Rights

    You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

    • Right to know whether or not we are processing your personal data
    • Right to access your personal data
    • Right to correct inaccuracies in your personal data
    • Right to request the deletion of your personal data
    • Right to obtain a copy of the personal data you previously shared with us
    • Right to non-discrimination for exercising your rights
    • Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

    Depending upon the state where you live, you may also have the following rights:

    • Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
    • Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
    • Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
    • Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)
    • Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota)
    • Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
    • Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

    How to Exercise Your Rights

    To exercise these rights, you can contact us by visiting crisisreadinessgroup.com/contact, by emailing us at crisisreadinessgroup@gmail.com, or by referring to the contact details at the bottom of this document.

    You can opt out from the selling of your personal information, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings.

    Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

    Request Verification

    Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

    If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

    Appeals

    Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at crisisreadinessgroup@gmail.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

    California “Shine The Light” Law

    California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“

    13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

    In Short: You may have additional rights based on the country you reside in.

    Australia and New Zealand

    We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (Privacy Act).

    This Privacy Notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

    If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:

    • offer you the products or services that you want
    • respond to or help with your requests

    At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?“

    If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand’s Privacy Principles to the Office of New Zealand Privacy Commissioner.

    Republic of South Africa

    At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?“

    If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:

    The Information Regulator (South Africa)

    General enquiries: enquiries@inforegulator.org.za

    Complaints (complete POPIA/PAIA form 5): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za

    14. DO WE MAKE UPDATES TO THIS NOTICE?

    In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

    We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

    15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

    If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at crisisreadinessgroup@gmail.com, by phone at 503-443-9161, or contact us by post at:

    Crisis Readiness Group LLC

    Data Protection Officer

    2101 174th St NE, KK105

    Marysvill, WA 98271

    United States

    16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

    Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: crisisreadinessgroup.com/contact.

  • Strengthening 911 Call Takers in the Moments that Matter

    Strengthening 911 Call Takers in the Moments that Matter

    How Snohomish County’s Emergency Communications Center Equipped Their Team to Handle Callers Experiencing Mental Health Crises with Confidence

    • Organization: Snohomish County 911 (SNO911)
    • Location: Snohomish County, Washington
    • Team Size: 111 full-time dispatchers and 16 supervisors (168 total staff)
    • Calls Managed: Average of 1,500 emergency (911) calls per day
    • Training Engagement: Recurring suicide prevention and active listening sessions as part of the SNO911 New Hire Academy (11+ trainings to date)
    • Primary Contact: Alanna Cole, Office of Training and Standards Supervisor)

    The Challenge: Preparing Call Takers for the Unthinkable

    911 call takers are often the first to hear someone in crisis—and the only voice on the line that might keep them safe. But SNO911 recognized an opportunity to boost existing training in the area of callers in crisis. Adding tools and language that help dispatchers better manage their role in mental health-related calls was a welcome endeavor.

    With 911 at the forefront of issues related to mental health and substance abuse in the community, SNO911 brought in Jessi to provide practical, pressure-tested training that matched the weight of the work.

    “I wanted to do a deeper dive into dealing with suicidal and mental health callers. Having [Jessi] come in and speak [gave them] specific tools and strategies to help with the callers so responders can get out there.”

    — Alanna Cole, Training Director, SNO911

    The Solution: Role-Specific Training That Performs Under Pressure

    Jessi partnered with SNO911 to design a recurring training experience that gives new hires tactical skills from day one—especially when it comes to managing callers experiencing suicidal ideation, emotionally dysregulated individuals, and critical mental health incidents.

    Each session includes:

    • Strategic debriefs focused on what works, what doesn’t, and why
    • Suicide prevention frameworks customized specifically for emergency dispatchers
    • Communication strategies rooted in crisis psychology and active listening skills
    • Live role-playing scenarios that simulate actual calls—with real-time coaching

    “We don’t want our call takers to be nervous. We want them to be confident when they’re talking to somebody that is in a crisis to help the responders when they get out there. Getting more knowledge to the trainees to have them come in and feel confident with no matter what is on the other end of the line…they’ll be able to have the right training to handle it.”

    — Alanna Cole

    The Impact: Clearer Communication. Calmer Responses. Fewer Escalations.

    After implementing this training across nine new hire academies thus far, SNO911 saw a shift—not just in what trainees knew, but in how they handled their calls in real time.

    The most tangible outcome? Call takers are better equipped to process complex mental health-related calls more effectively—with confidence.

    “It’s a really big accomplishment because they get done with the call, they hang up, they take a deep breath, and they’re like, ‘I just did that all by myself. Oh my gosh, I can do anything.’”

    — Alanna Cole

    The benefit hasn’t stopped with mental health calls. Trainees are using the same skills to de-escalate everything from domestic disputes to emotionally volatile emergencies—and because the training is hands-on and high-energy, even the quietest participants stay engaged and walk away with tools they remember.

    SNO911 trainee feedback

    Rating: 5 out of 5.

    “Jessi’s role-playing scenarios highlighted the different techniques we can use to connect with a caller. She helped me to understand the importance of connecting with the caller, and I have experienced improvements in my call control and caller cooperation as a result of using some of these strategies.”

    Rating: 5 out of 5.

    “I really enjoyed her presentation. It gave us the opportunity to test different strategies and get feedback at dealing with callers going through a mental crisis. I feel that it better prepared us to have a guideline of what to say and how to say it.”

    Rating: 5 out of 5.

    “Jessi’s class was very informative and has helped me process calls involving individuals in a mental health crisis. I especially enjoyed the role-playing portion of the class… Her class helped me become more empathetic and understanding of people going through difficult times.”

    What This Means for Other Organizations

    When you operate in a high-stakes environment—whether it’s a dispatch center, a crisis line, or a frontline team—your people can’t afford to freeze when someone’s life is on the line.

    SNO911 didn’t wait for a tragedy. They built a training foundation that’s changing how new dispatchers think, speak, and respond under pressure.

    “[Jessi brings] an energy when she comes in and gives her presentations. With [Jessi] coming in and being very interactive and energetic and positive, [she] still makes it informative for the class. It’s very engaging, and they take away a lot.”

    — Alanna Cole

    Want to Equip Your Team Before the Next Crisis Hits?

    Schedule a consultation to learn how the Crisis Readiness Group can help your organization build a crisis-ready culture with suicide prevention and communication training that actually works.

    Schedule a free consultation

    Disclaimer: While this training equips SNO911 call takers with enhanced communication tools and crisis response strategies, it is not intended to replace clinical intervention or professional mental health services. Dispatchers are not licensed behavioral health professionals, and their role remains focused on triaging emergencies and coordinating appropriate responder support. The training is designed to help call takers manage high-stress interactions more effectively within their scope of responsibility—not to diagnose, treat, or resolve underlying mental health conditions.

  • De-Escalation That Protects the People Behind the Wheel

    De-Escalation That Protects the People Behind the Wheel

    How Everett Transit Equipped Its Drivers and Staff with Tactical Listening Skills to Prevent Violence Before It Starts

    • Organization: Everett Transit
    • Location: Everett, Washington
    • Training Audience: ~100 attendees including bus drivers, inspectors, supervisors, security staff, and administrative personnel
    • Training Delivered: Verbal De-Escalation Training focused on tactical active listening skills
    • Primary Contact: Brian Senyitko, Operations Supervisor (Risk Management)

    The Challenge: Verbal Confrontations Escalating Into Violence

    Public transit operators work on the front lines of community safety. Every day, drivers and staff interact with hundreds of passengers; most are routine, but some become emotionally escalated.

    Everett Transit’s leadership noticed a troubling pattern: a growing number of physical attacks on drivers that began as verbal confrontations.

    To address this risk proactively, Operations Supervisor Brian Senyitko sought training that would help staff:

    • Enforce rules without escalating tension
    • Respond effectively to emotionally dysregulated passengers
    • De-escalate conflicts before they turn into violence

    The goal wasn’t just awareness. It was giving staff specific tools they could use in the moment.

    The Solution: Tactical Listening Skills for High-Pressure Situations

    Jessi delivered a focused verbal de-escalation training built from the L.I.F.E. Model of crisis intervention, concentrating on the first and most foundational step: Listen.

    Instead of theory-heavy instruction, the training provided 12 tactical active listening skills that transit employees could use to stabilize emotionally escalated interactions.

    The session emphasized:

    • Practical language for tense conversations
    • Real-world examples of de-escalation in action
    • Small communication adjustments that reduce defensiveness
    • Techniques for building rapport quickly with strangers under stress

    With roughly 100 employees in attendance – from frontline drivers to administrative staff – the session equipped the entire team with a shared communication framework.

    Participants highlighted several elements that made the training resonate, including:

    • “Story about the boy who wanted more from his father”
    • “Real world examples”
    • “Recommendation for using ‘and’ instead of ‘but’”
    • “Delivery of material”
    • “Story about the boy who wanted more from his father”

    The Impact: Immediate Gains in Confidence and De-Escalation Skills

    Post-training survey results showed meaningful improvements across multiple indicators of effective crisis communication.

    • 33% increase in confidence in participants’ ability to de-escalate someone in crisis
    • 22% increase in intent to intervene when faced with someone experiencing a crisis
    • 75% reported meaningful improvement in their verbal de-escalation skills
    • 58.3% reported improvement in their ability to build rapport with someone in crisis
    • 50% reported improvement in empathy and reduced stigma toward people experiencing mental health crises
    • 50% reported increased belief that they can positively impact someone in crisis

    These outcomes reflect a shift not just in knowledge, but in mindset and readiness. Participants also described tangible benefits they took away from the session:

    • “Methods to build rapport with customers.”
    • “Gave me some tools to use in conversations with someone in crisis.”
    • “Improved confidence with de-escalation.”
    • “A better perspective for how to communicate with people in a crisis.”
    • “More tools for de-escalation.”

    Interestingly, the tools resonated even beyond the workplace. This highlights a powerful truth about crisis communication: the skills that prevent workplace conflict are the same ones that strengthen everyday human connection.

    “I don’t work in a field where I encounter people with crisis (I work on the admin team) but honestly, I could use some of this with my kid. Also good tools for being out and about in the world.”

    — Trainee feedback

    What This Means for Other Organizations

    When employees interact with the public – whether on buses, job sites, hospital floors, or customer service counters – conflict is inevitable.

    The difference between a tense conversation and a dangerous escalation often comes down to communication in the first few moments.

    Everett Transit recognized that protecting their drivers didn’t just mean physical safety measures. It meant giving their team the verbal tools to stabilize situations before they spiral.

    Organizations that equip their people with these skills don’t just reduce risk; they build teams that are more confident, capable, and resilient in high-pressure interactions.

    The final word…

    De-escalation isn’t about saying the perfect thing.

    It’s about listening well enough to lower the temperature of the moment and change the outcome of the interaction.

    For Everett Transit, investing in those skills means their people are better prepared to handle difficult encounters safely, professionally, and with confidence.

    Want to Equip Your Team to De-Escalate Conflict Before It Turns Dangerous?

    Schedule a consultation to learn how the Crisis Readiness Group can help your organization train for verbal de-escalation, crisis communication, and suicide prevention with tools that actually work in the real world.

    Schedule a free consultation
  • Meeting Students Where They Are

    Meeting Students Where They Are

    How One Southern Campus Addressed Their Higher-Than-Average Suicide Attempt Rates with Real, Relevant, and Actionable Training

    • Organization: Northwestern State University (NSULA)
    • Location: Natchitoches, Louisiana
    • Student Population: Approximately 3,000 students living on campus + commuter students
    • Training Delivered: 3 trainings, the most recent of which was a suicide prevention training targeted at student-athletes
    • Primary Contacts: Dr. Yonna Pasch, Director of Student Affairs, and Madysen Morgan, Student Government Association (SGA) President

    The Challenge: Strong Campus Culture, but Heavy Topics with Hollow Delivery

    With a student population that includes a large number of commuters, international students, and first-generation college attendees, NSULA has built a culture that feels more like home than a traditional campus.

    But even with that cultural support, students still weren’t getting the tools they needed to manage mental health challenges on their own. NSULA’s internal data revealed something concerning: rates of suicide attempts were higher than those at similar institutions, and students couldn’t always quickly access the support they needed.

    “It’s an open-door policy. A lot of the times, when they come to our offices, they can come sit and chat; we can figure some things out. We will cry together, hug together, laugh together, and have some hard conversations together.”

    — Dr. Yonna Pasch

    The school had tried to fill the gap with education—but most of it fell flat in a death-by-PowerPoint style.

    What the campus needed wasn’t more content. It was more connection. It was a conversation about suicide prevention that didn’t just focus on the bad, but instead taught students how to build themselves up and be their own best advocates for strong mental health.

    “I did want to get into the counseling center, and from the moment you get on campus, it’s like, ‘Well, it takes forever to get in.’ You can never get in. When I got into my position on SGA…I said, ‘What can we do to get these students here now?’ It was a little difficult to get that support as a student myself.

    [Previous mental health talks] ended up being really sad and heavy, and students aren’t engaged when the energy is sucked out of the room for the whole time and we don’t know when we’re going to be able to see out of that.”

    — Madysen Morgan

    The Solution: Real Talk That Stuck with Students

    When NSULA brought Jessi in to speak, they were hoping for something more impactful than the usual wellness lecture. What they got was a training that students immediately recognized as different. Students didn’t just stay engaged—they walked out asking for more.

    By balancing clinical accuracy with real-world delivery, Jessi made the subject approachable—and gave students tools they could immediately apply in their lives and conversations.

    “I remember buzzing after that whole session. I have it written down somewhere—it was literally something that Jessi said [during her presentation], and I was like, ‘Oh, I’m obsessed. This is perfect. Let’s bring her back for every single thing ever because I’m obsessed with her.’

    People behind me were reacting and paying attention the entire time. Everything you said made sense. You were very interactive with us; we don’t like just sitting and listening to someone talk for an hour. It was fun to watch people laugh and see students that you normally don’t see get up and volunteer to do things.”

    — Madysen Morgan

    “She just resonates with a lot of our students. What she’s saying is very relevant to them, and that’s what they want: they want real talk. When students walk out and they’re like, ‘Oh my god, we need her back,’ that speaks volumes. For them to leave and say this was not a waste of time…it’s quite remarkable.”

    — Dr. Yonna Pasch

    The Impact: Suicide Prevention and Active Listening Infiltrated the Campus

    NSULA doesn’t just host training and then hope for the best; they take action on what they learn. One of the changes the campus has made in recent years is adding suicide hotline stickers to the back of every student ID.

    “If we didn’t have these talks, [SGA] wouldn’t think that would be an initiative to implement campus-wide.”

    — Dr. Yonna Pasch

    The impact also showed up in how students started talking to each other, especially in the wake of a tumultuous and polarizing political election. This wasn’t just about checking a box. It was about changing the culture.

    “In my everyday conversations, I was having a lot of people using the tools that Jessi gave them. I noticed kind of a demeanor switch. Jessi came in at a perfect time when demeanor was weird, and then after it was like I could see the light again with people being nice and a little more respectful of everything happening.”

    — Madysen Morgan

    What This Means for Other Organizations

    In today’s climate, mental health often ends up on the chopping block when budgets get tight. But NSULA made the intentional decision to keep it on the table—because they understood the cost of doing nothing.

    If your organization serves people navigating identity, pressure, transition, or uncertainty—whether that’s students or employees—they need tools that actually meet them where they are, even if they don’t know they need them yet.

    “You need to invest in the whole student, not just the academic side. They don’t know what they don’t know. At this point, they’re still developing, so if the students say [suicide prevention] is not a priority, I will still say it’s a priority because they don’t know what they don’t know. It’s a way that we’re doing our part as an institution. We’re doing them a disservice if we’re not providing a little snippet of this education; whenever they go into the real world, they’re at least a little more equipped.”

    — Dr. Yonna Pasch

    The final word…

    “I know multiple people that have committed suicide. It sucks, and it’s awful; it’s real, and it’s something that’s happening every day. It’s not something you can just ignore. If you don’t give students the avenue to understand or learn how to help someone that is feeling this way, are you really helping out your students all the ways you can?”

    – Madysen Morgan

    Want to Equip Your People with Tools That Actually Stick?

    Schedule a consultation to learn how the Crisis Readiness Group can help your organization train for suicide prevention and communication with clarity, confidence, and compassion.

    Schedule a free consultation
  • How a Small Montana Campus Closed the Gap Between Awareness and Action

    How a Small Montana Campus Closed the Gap Between Awareness and Action

    Carroll College Strengthened Its Suicide Prevention Culture—And Empowered a Whole Community

    • Organization: Carroll College
    • Location: Helena, Montana
    • Students Served: Approximately 1,100
    • Training Engagement: In-person suicide prevention training delivered to students, staff, and Helena-area community members
    • Primary Contact: Beth Demmons, Licensed Clinical Social Worker (LCSW) and Community Educator, Carroll College Wellness Center

    The Challenge: Supportive Systems, Still a Missing Piece

    The Carroll College Fighting Saints already had a robust mental health support structure: a culture that encourages all to seek help when needed, suicide prevention training within the Helena Public School System for students starting in middle school, mental health education in the broader Helena community, and a student counseling center that hasn’t had a waitlist in over two years. But this small college was looking for more.

    Raising awareness was no longer enough. They needed training that helped people stay grounded when someone opened up about suicidal ideation—and gave them practice with the actual words to respond with compassion and clarity.

    “I think suicide prevention training helps us have an idea of, ‘Okay, what are the warning signs? What should I be looking for in a loved one?’ But when you see those signs, I think there is a gap between knowledge and action. Yes, you’ve had training, but how do you really implement it when someone’s life is actually on the line?”

    — Beth Demmons, LCSW, Carroll College

    The Solution: Real Language. Real Scenarios. Real Impact.

    Carroll brought Jessi in to deliver a suicide prevention training during Suicide Prevention Month that went beyond theory—giving participants both the language to use in the moment and a safe space to practice it.

    “As a certified QPR trainer, I could do a presentation, but it’s kind of like getting advice from Mom and Dad. You hear it from people you know, and it doesn’t carry as much weight, but when you bring in an outsider, [people think], ‘Hey, this must be really important to the campus that they’re bringing an expert in to talk about this.’”

    — Beth Demmons

    This training wasn’t just for students or staff. Carroll opened the session to the greater Helena community—and turnout reflected the need. More Helena community members attended than Carroll staff and students.

    “With the QPR trainings that I’ve done in the community, I was surprised at how many older adults really had a lot of misnomers about suicide. I thought, ‘Let’s branch out to the greater Helena area and a wider population than just our campus.’ The idea was to create awareness and training for the communities that support our students and one another.”

    — Beth Demmons

    The biggest gap that Carroll was trying to fill in their existing mental health awareness programs was practice through role play on how to intervene in a suicidal crisis, plus tactical communication strategies to support the person in crisis.

    With live practice, attuned audience interaction, and language that was immediately usable, participants walked away feeling prepared for the kinds of conversations that can change—or save—a life.

    “The gap Jessi bridged for us, that next level, was the scenario-based training to help people practice what they would do in real life. Once you’ve practiced it, you at least have that muscle memory of, ‘I’ve done this before.’ Every single person that volunteered in the scenarios and the majority of the audience were like, ‘If I ever got into that situation, I know exactly what to say and do.’”

    — Beth Demmons

    The Impact: Earlier Interventions. Less Bottlenecking. Broader Access to Care.

    One of the clearest shifts? Improved staff knowledge of how to work with someone who’s having suicidal ideation—not just awareness, but asking the hard questions and intervening at the appropriate level.

    “With this scenario-based training, our housing area coordinators and resident assistants are very effective at intervention. We’re seeing less people in crisis in the wellness center because they’re getting the immediate care they need.”

    — Beth Demmons

    What This Means for Other Organizations

    Montana has ranked in the top five states for suicide rates in the nation for the last 30 years. Beth shared why:

    • A culture of self-reliance contributing to stigma associated with mental health, as well as unhealthy coping strategies such as alcohol
    • High-altitude living increases metabolic stress caused by long-term oxygen deprivation
    • Alack of Vitamin D absorption, despite the sunshine, which correlates with higher rates of depression
    • A vast rural community resulting in social isolation and a lack of behavioral health services (which means emergency responders might be hours away)
    • Easy access to firearms

    If you work in an environment where your people are isolated, under pressure, reluctant to talk about mental health—or expected to stay strong no matter what—these risks may already be present in your team.

    Our training gives your team the tools to recognize suicidal ideation, respond to it, and prevent it—before it becomes a crisis.

    “Montana is very much a ‘cowboy up’ mentality, which just means you don’t talk about your emotions; you deal with it, and that’s the way it is.”

    — Beth Demmons

    The final word…

    “Education is paramount for anything that we do, and why would it be any different for suicide prevention? Prevention and effective intervention not only save the life of a person in crisis; prevention impacts the lives of all those touched by attempted or completed suicide. We all have a part to play in helping those in need. It’s being a good neighbor, and it’s just what Saints do.”

    – Beth Demmons

    Want to Equip Your Campus, Community, or Organization Before the Next Crisis Hits?

    Schedule a consultation to learn how the Crisis Readiness Group can help your team build a crisis-ready culture with suicide prevention and communication training that actually works.

    Schedule a free consultation
  • Training Law Enforcement Officers to Listen, Not Just Problem-Solve

    Training Law Enforcement Officers to Listen, Not Just Problem-Solve

    How a Washington State Crisis Intervention Training Program Strengthened Officer Communication Through Tactical Active Listening

    • Organization: King County Sheriff’s Office (KCSO) Crisis Intervention Training (CIT)
    • Location: King County, Washington
    • Law Enforcement Officers Trained: Approximately 250 annually from multiple agencies across King County
    • Training Delivered: Recurring suicide prevention (11+ to date) and active listening training delivered as a core module within Washington State’s mandated 40-hour CIT program
    • Primary Contact: Megan Ross, CIT Coordinator, Deputy, and Negotiator for KCSO

    The Challenge: Too Much Problem-Solving, Not Enough Active Listening

    In high-stress law enforcement situations, officers are trained to take action—and fast. But that impulse to fix things immediately can sometimes work against them, especially when they’re dealing with someone in emotional distress.

    CIT training covers a wide range of mental health-related information and response tactics, but the CIT coordinators wanted to take it one step further and provide hands-on instruction on how to listen—and how to use listening as a tactical tool.

    “We tend to get into this mindset of just pure problem-solving because we’re going from call to call to call, and that’s our job, right? Solve all the problems, move onto the next one. But I think that’s the most counterproductive thing we’re doing out there when it comes to dealing with people in crisis and truly using active listening skills because we’re rushing through things. We’re just trying to establish our probable cause, or we’re trying to establish what it is that we’re going to do to solve this problem instead of sitting with the people and listening to the people. Sometimes that’s all it takes; there isn’t really a problem-problem. It’s just that people need to have the opportunity to express themselves and chat.”

    — Megan Ross (CIT Coordinator, Deputy, and Negotiator)

    The Solution: Energy, Practice, and Real-World Relevance

    After Megan and Jessi met at a conference in Omaha (despite living in adjacent counties!), Jessi was brought in to teach a recurring 2-hour block focused on active listening, motivational interviewing, and suicide prevention, with active listening as the cornerstone.

    The session was placed at the end of the day in the middle of the week of CIT, yet it consistently keeps officers engaged and participating. Rather than presenting a lecture, Jessi’s training uses interactive practice, in-the-weeds discussion, and tools that apply in a broad variety of situations.

    “The energy that Jessi brings is a game-changer. At the end of the day, they’re still able to be engaged and enthusiastic about learning about wellness and ways to make sure that we’re helping ourselves and other people. It’s so beneficial that they’re still on board, they’re still listening, and they’re taking away good content.”

    — Megan Ross

    The Impact: Officer Engagement and System-Wide Implications

    The transformation wasn’t just theoretical—it was immediate and noticeable within the Peer Team. While KCSO doesn’t track outcomes for individual blocks of CIT, what’s clear is this: good active listening has the ability to decrease uses of force and improve officer safety.

    At a time when public trust, internal morale, and mental health outcomes are all under pressure for the law enforcement community, this training gives officers something that makes a difference right away: the ability to communicate with people in crisis, and to do so independently.

    Many law enforcement officers have a tendency to call for a negotiator or mental health professional when high-level active listening is needed, but Megan’s goal with CIT is to empower patrol deputies to deploy those skills themselves.

    “If we’re practicing and putting all these skills into play, then we’re going to have the positive outcomes where we’re able to influence the behaviors of people and not have to use force. At the end of the day, let’s be real—that should be our goal, right?”

    — Megan Ross

    “In my agency, sometimes they like to hit that easy button and call the negotiators to come do [active listening] for them. My question to them is always like, ‘Well, have you actually tried to have the conversation and talk with this person?’ I want to empower, educate, and hopefully get officers to be more comfortable with trying to do these things themselves.”

    — Megan Ross

    What This Means for Other Organizations

    Active listening isn’t just for crisis negotiators or mental health professionals. It’s for anyone in a high-pressure role who has to interact with people on their worst days.

    If your people are tasked with managing clients, community members, or peers under stress, the same skills that improve law enforcement outcomes can transform your organization, too.

    “I would really just encourage any agency that active listening is a universal skill. It’s not just about citizens and the community—granted, that’s who we’re employed to help—but it’s also about our peers, our friends, and our family members. If we’re practicing good active listening, every relationship in our life is going to benefit from this. So why would we not want to?”

    — Megan Ross

    The final word…

    “I have a background in education—I used to teach—and I absolutely loved how engaging Jessi’s presentation was and the energy that she brought. I could tell that she was knowledgeable and she knew her stuff; I wasn’t really so worried about that part as much as I was like, ‘She is so good in front of this audience.’ Let’s be real, cops are challenging, and it can be very, very difficult to teach to this demographic of individuals, especially the ones that have been doing this for a while. I just knew from watching Jessi [in Omaha] she would be able to handle her own in front of our audience. She’s highly engaging and really does such a great job of classroom participation and interaction and bringing the points home. I was like, ‘I need to get her to teach for this program.’”

    – Megan Ross

    Want to Equip Your Team with Tactical Communication Tools that Work?

    Schedule a consultation to learn how the Crisis Readiness Group can help your people respond more effectively under pressure—with active listening, suicide prevention, and communication skills that actually stick.

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  • Building Confident Peer Support Teams in High-Stakes Environments

    Building Confident Peer Support Teams in High-Stakes Environments

    How Two Rural Fire Districts Equipped Their Teams for Suicide Prevention with Tactical, Real-World Training

    • Organizations: Snohomish County Fire District #5 & Sky Valley Fire
    • Location: Sultan & Gold Bar, Washington
    • Combined Responders: 112 (career, part-time, and volunteer)
    • Citizens Served: 15,454
    • Annual Calls for Service: ~2,900
    • Training Delivered: Suicide Prevention & Active Listening Training
    • Primary Contact: Steve Tonkin, Peer Team Coordinator, Fire Chaplain, Family Support Officer

    The Challenge: No Tools for the Toughest Conversations

    Both SCFD #5 and Sky Valley Fire serve expansive rural areas with limited mental health infrastructure. While their responders face the same high-stress, high-trauma incidents as urban teams, their peer support members lacked the tactical training to intervene confidently in crisis situations—particularly related to suicide.

    “We didn’t have the tools or formal training that would provide us with legitimate skills and knowledge to assist our peers… [We] would not have been helpful to those that needed help.”

    — Steve Tonkin (Peer Team Coordinator, Fire Chaplain, and Family Support Officer)

    The Solution: Tactical Training That Builds Trust

    The departments partnered with Jessi to provide embedded, real-world suicide prevention and active listening training specifically tailored to the fire service. The goal: equip their Peer Team with practical tools, not theory—and do so through an instructor already embedded in their world.

    • Scenario-based suicide prevention training using the L.I.F.E. Model
    • Role-specific active listening strategies
    • High-engagement instruction tailored for firefighters and EMTs
    • Localized context from a trusted mental health professional who also responds to calls

    “We chose Jessi for several reasons. We knew of her outstanding experience and knowledge of the subject… The training that was provided was second-to-none. The training scenarios were ‘real world’ related. Having the engagement of the students throughout the training was amazing and very beneficial to all that were in the room.”

    — Steve Tonkin

    The Impact: Confidence, Competence, and Culture Shift

    The transformation wasn’t just theoretical—it was immediate and noticeable within the Peer Team.

    • Team-wide increase in confidence in handling mental health and suicide-related conversations
    • Active listening tools applied in peer interactions, patient care, and team leadership
    • Desire for annual refresher training due to the value and engagement
    • Improved trust and rapport between fire districts and local mental health responders

    “The Peer Team members that received training from her appear to be more confident with their roles as peer support. Many of the team members notified me shortly after the training that they thought the training was amazing. We would like to have this training annually. For a group of firefighters/EMTs to want to go to the same training again states what an exceptional instructor Jessi is.”

    — Steve Tonkin

    “I personally have found active listening to be incredibly beneficial. [it] has produced numerous positive circumstances during dialogues with peers, patients, supervisors, subordinates, family, friends, and anyone else. Prior to the lessons jessi gave us, discussing [suicide] was very scary and challenging… I imagine these types of discussions will still be challenging; however, I would not hesitate to have the discussion with anyone. this is a result of the knowledge and confidence that Jessi instilled in us from the training we received from her.”

    — Steve Tonkin

    What This Means for Other Organizations

    These departments didn’t wait for tragedy. They opted for real-world, preventive training—and the result was a peer support team that feels equipped to step in before crisis hits.

    “Suicide prevention is not something that should be looked at after a suicide incident happens, it needs to be looked at before a suicide incident happens. This could easily prevent a suicide from happening. The fire service recommends folks to acquire and learn how to use a fire extinguisher before a fire starts in their kitchen or garage, not after a fire. Being preventive and trained will make a difference and will save lives.”

    — Steve Tonkin

    The final word…

    “With 23 years in the military and 17+ years as a first responder, I cannot begin to estimate how many instructors I have listened to. I say, listen to, because not all instructors are good at educating others. Jessi’s presentations and demeanor are among the best that I have ever encountered. She educates in such a way that the students want, and do, give her their full attention. Though the classes she gave us consisted of an abundant amount of information, she presented it all to us in a manner that we were not overwhelmed. Her instruction techniques ensured that we all had a clear understanding of the information that she was providing us with.”

    – Steve Tonkin

    Ready to build a crisis-ready team?

    Let’s chat about how we can help your people respond more effectively under pressure, with active listening, suicide prevention, and communication skills that actually stick.

    Schedule a free consultation